Rates, regulations and “behind the meter” research on how the public views resources are all part of our Utilities practice.
Our work for utilities includes:
- Rate case messaging
- Regulator testimony and briefing preparation
- Media relations
- Billing statement design
- Conservation campaign
- Ratepayer research
- Efficiency program marketing
Current and Past Clients:
- Austin Energy
- City of Cedar Park Utilities
- Electric Reliability Counsel of Texas (ERCOT)
- Guadalupe Valley Electric Cooperative
- Lower Colorado River Authority (LCRA)
- Oklahoma Natural Gas
- Pedernales Electric
- Texas Gas Service
Research Work
Utilities Whitepaper
Client Work
Hahn Public designed and implemented a Customer Service Initiative for LP&L beginning in 2013 to address customer issues and perceptions. The Initiative started with a redesign of the utility’s monthly statement based on original research conducted by our team to discover more than a dozen best-in-class statement designs from around the country. At the same time, our team designed and developed a new user-friendly website.