3-Minute Case Study: Florida International University Bridge Collapse Incident

Jeff HahnBlogLeave a Comment

FIU Bridge CollapseCredit: DroneBase via AP

In 2001, Tom Davenport and John Beck authored a book called The Attention Economy and started their work with this quote: “Understanding and managing attention is now the single most important determinant of business success.” This idea was created in the context that attention span is increasingly shorter. In related research, our firm found that … Read More

Universities Under Fire: Reputation Challenges & Image Repair

Jeff HahnBlog, WhitepaperLeave a Comment

Reputation management, along with a host of challenges universities are facing, has reached every president’s or chancellor’s office. Speech has been weaponized, outrage is amplified by social and traditional media, everyone is an expert in front of the camera, and administrators seem to be consistently behind-the-curve in their responses. One of the more complex and … Read More

What’s in Your AMI Public Engagement Campaign?

Sapna MulkiUtilitiesLeave a Comment

This article aims to provide some comfort to fellow utility leaders and water communicators that public outreach and engagement around AMI is not as scary we may think. Earlier this year I conducted secondary research and interviews with water utilities in Texas and Colorado who have implemented AMI public outreach campaigns. Below is a check-list … Read More

The Value of Public Engagement Campaigns in Ensuring the Success of Advanced Metering Infrastructure (AMI) Implementation

Sapna MulkiBlog, WhitepaperLeave a Comment

Executive Summary Advanced Metering Infrastructure (AMI), commonly referred to as “smart meter” technology, was introduced more than a decade ago to electric and water utilities. AMI is far more prevalent in the electric sector than in water; however, a number of water utilities have considered how the technology can improve their operational efficiency. This paper … Read More