What’s in Your AMI Public Engagement Campaign?

Sapna MulkiUtilitiesLeave a Comment

This article aims to provide some comfort to fellow utility leaders and water communicators that public outreach and engagement around AMI is not as scary we may think. Earlier this year I conducted secondary research and interviews with water utilities in Texas and Colorado who have implemented AMI public outreach campaigns. Below is a check-list … Read More

Build Your Own Digital Newsroom; Build Customer Trust

Shelly GuptaBlog, UtilitiesLeave a Comment

This post originally appeared on the American Public Power Association’s blog. Today’s consumers want their products and services on-demand and on-the-go, whether they’re watching TV, applying for loans, monitoring home security, or paying utility bills. Attention spans are short. Audiences want the full story in 140 characters or less, and news media have responded with … Read More

For Valentine’s Day, Four Ways to Get Customers to Show Their Wastewater Pipes Some Love

Sapna MulkiBlog, UtilitiesLeave a Comment

It’s the time of year when our thoughts turn to love and romance, but there’s nothing romantic about this topic: Nasty stuff being improperly dumped in the sewers.  “Out of sight, out of mind,” many people think after flushing their toilets or running their garbage disposals. But wastewater utilities are facing a pandemic of clogged … Read More