Three Ways to Leverage AMI to Build Customer Trust

Ryan OrendorfBlog, UtilitiesLeave a Comment

ami build customer trust

Hahn Public recently conducted a nationwide study of 686 customers with a water, electric or natural gas advanced meter. The 70-question survey provided a wealth of information when it comes to customers perceptions of their utility providers, and the services the utilities offer, including advanced metering and customer usage information via an online portal. One … Read More

6 Utilities Companies to Follow on Social Media

Hahn Public TeamBlog, UtilitiesLeave a Comment

Utilities Companies Social Media

Social media has become a central part of the everyday public persona of most businesses, even utility companies. In fact, utility companies are better suited for social media usage than one might initially think – they are often called out to make repairs or deal with crisis situations that affect local communities, and social media … Read More

What’s in Your AMI Public Engagement Campaign?

Sapna MulkiUtilitiesLeave a Comment

This article aims to provide some comfort to fellow utility leaders and water communicators that public outreach and engagement around AMI is not as scary we may think. Earlier this year I conducted secondary research and interviews with water utilities in Texas and Colorado who have implemented AMI public outreach campaigns. Below is a check-list … Read More